Privacy Policy

How we collect, use, and protect your information

Last Updated: May 15, 2025

1. Introduction

EDHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

  • Account information (name, email address, password, organization)
  • Profile information (professional details, profile picture, biography)
  • Content you upload (documents, spreadsheets, forms, responses)
  • Communications with us (support requests, feedback, survey responses)
  • Payment information (processed by our secure payment processors)

2.2 Information Automatically Collected

When you use our Services, we may automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Location information (general location based on IP address)
  • Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners and service providers
  • Social media platforms (if you connect your accounts)
  • Organizations that add you as a member to their EDHub account

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and manage your account
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support messages
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize your experience and deliver content relevant to your interests
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit consent to do so.

4.2 With Service Providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

  • Cloud storage providers
  • Payment processors
  • Analytics providers
  • Customer support services

4.3 With Organizations

If you are a member of an organization using EDHub, your information may be shared with administrators and other members of that organization.

4.4 For Legal Reasons

We may share information if we believe disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms of Service and other agreements
  • Protect the rights, property, or safety of EDHub, our users, or others

4.5 Business Transfers

If EDHub is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

4.6 Aggregated or De-identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit using TLS 1.3
  • AES-256 encryption for data at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Regular security training for our staff

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

6.1 Account Information

You can update your account information at any time by logging into your account settings.

6.2 Data Access, Correction, and Deletion

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Export your data in a portable format

To exercise these rights, please contact us at privacy@edhub.com.

6.3 Marketing Communications

You can opt out of receiving promotional emails by following the instructions in those emails or by adjusting your notification preferences in your account settings.

6.4 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

7. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@edhub.com. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

EDHub is based in the United States, and we process and store information on servers located in the United States and other countries. By using our Services, you acknowledge that your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your country.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure adequate protection for personal data through standard contractual clauses or other valid transfer mechanisms.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

EDHub Privacy Team
123 Education Street
City, State 12345
Email: privacy@edhub.com
Phone: +1 234 567 890